Information SoulHaus collects
SoulHaus collects information you choose to provide. Depending on how you interact with the website, this may include your name, email address, responses submitted through a coaching inquiry, messages you send, purchase and order details, course participation information, and any other information you share directly.
Payment card details may be collected and processed by a payment provider. SoulHaus does not need to receive or store your full card number to complete a purchase.
The website and the providers that keep it running may also receive basic technical information, such as your device and browser type, IP address, pages visited, referring page, and approximate location derived from your IP address. Cookies or similar technologies may be used when necessary to operate the site, remember preferences, understand site use, or support purchases.
How information is used
SoulHaus may use information to:
- send resources you request and related service messages;
- reply to questions and coaching inquiries;
- process purchases and provide digital products, courses, or coaching services;
- send email updates when you have asked to receive them;
- operate, secure, troubleshoot, and improve the website and offerings;
- maintain business and transaction records; and
- meet legal, tax, fraud-prevention, and safety obligations.
SoulHaus does not sell your personal information. Email addresses collected for a requested resource may also be used for related SoulHaus emails when that is clearly disclosed at sign-up. You can unsubscribe from marketing emails at any time using the link in the email or by contacting SoulHaus.
How information is shared
Information may be shared with service providers that help SoulHaus host the website, store submissions, deliver email, process payments, provide courses or digital products, schedule calls, analyze site performance, or run other necessary business operations. These providers receive only the information reasonably needed for their work and handle it under their own privacy terms and contractual obligations.
Information may also be disclosed when reasonably necessary to follow the law, respond to valid legal process, protect the rights or safety of SoulHaus or others, investigate misuse, or complete a business transfer. SoulHaus does not share personal information with unrelated parties for their own direct marketing.
Retention and security
Information is kept only as long as reasonably needed for the purposes described here, including providing requested resources or services, maintaining business records, resolving disputes, and meeting legal obligations. Retention periods vary based on the type of information and why it was collected.
SoulHaus uses reasonable administrative and technical safeguards appropriate to a small online business. No website, email, or storage system can promise absolute security, so please do not submit sensitive medical, financial, or other confidential information through general website forms.
Your choices and requests
You may ask to access, correct, or delete personal information held by SoulHaus, or object to certain uses, subject to legal and recordkeeping requirements. You may also withdraw from marketing emails at any time. To make a request, email nalani@soulhauscoach.com. SoulHaus may need to verify your identity before completing a request.
Your browser may let you block or delete cookies. Doing so can affect features that rely on them. Depending on where you live, privacy law may provide additional rights. SoulHaus will respond to applicable requests as required by law.
Children’s privacy
SoulHaus offerings are intended for adults and are not directed to children under 13. SoulHaus does not knowingly collect personal information from children under 13. Please contact SoulHaus if you believe a child has submitted information so it can be reviewed and deleted where appropriate.
Outside services and links
The website may link to or rely on services operated by other companies. Their privacy practices are governed by their own policies. SoulHaus is not responsible for the privacy practices of websites or services it does not control.
Changes to this policy
This policy may be updated as the website, offerings, or legal requirements change. The effective date at the top will be revised when changes are posted. Material changes may also be communicated through the website or by email when appropriate.
Contact
Questions or privacy requests can be sent to nalani@soulhauscoach.com.